Términos del servicio
This website is operated by Diamond Delicates. Throughout the site, the terms “we”, “us” and “our” refer to Diamond Delicates. Diamond Delicates offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Diamond Delicates, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Diamond Delicates and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
SECTION 21- SMS Marketing Terms and Conditions
SMS/MMS Mobile Message Marketing Program Terms and Conditions
The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Diamond Delicates via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Seel Buyer Protection Terms Of Service
These terms of service, together with any attached Addenda and any policies expressly incorporated by reference (collectively, this “Agreement”), are entered into by and between Platform (as defined below) and Kover.ai, Inc. dba Seel (“Seel”) and govern Platform’s access to and use of the products, services, applications, and Seel API that Seel provides Platform (collectively, the “Services”). This Agreement also governs any content, data, texts, files, images and other materials or functionality offered on or through the Services. “Platform” means, collectively or individually as the context requires, the person or the entity and any of its affiliates accessing or using the Services.
Please read this Agreement carefully before accessing or using the Services. By accessing and using the Services, Platform is agreeing to be bound by this Agreement.
BY ACCEPTING THIS AGREEMENT, BY ACCESSING AND USING THE SERVICES, PLATFORM AGREES TO THE TERMS OF THIS AGREEMENT. IF THE PERSON ACCEPTING THIS AGREEMENT IS DOING SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THIS AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
1.1. “Addendum” means one or more addenda authorized by Seel and attached to and forming part of this Agreement and any exhibits thereto.
1.2. “Customer” means a customer of Platform who has the ability to purchase the Seel Product on the Platform Website.
1.3. “Documentation” has the meaning stated in Section 2.1.
1.4. “Merchant Dashboard” means the user interface provided by Seel for use by Platform in connection with the Services.
1.5. “Platform” has the meaning stated in the first paragraph of this Agreement.
1.6. “Platform Content” means any information, data, texts, files, images and other materials that are provided by Platform or to which Platform grants Seel access in connection with the Services, including information about Customers and historical order and shipping data, but does not include information, data, text, files, images and other materials collected, provided, generated or used by or on behalf of Seel solely for the purpose of offering or administering a Seel Product and data collected from the administration of a Seel Product. Platform Content also does not include information that (a) is or becomes generally available to the public, other than as a result of disclosure by Seel in violation of this Agreement; (b) becomes available to Seel from a source other than Platform or Platform’s contractors, provided that such source, so far as Seel is aware, does not have a contractual, legal or fiduciary obligation of confidentiality to Platform or any other person with respect to such information; or (c) has been independently developed by Seel or its contractors without reference to any Platform Content.
1.7. “Platform Website” means Platform’s e-commerce website(s) accepted for participation in the Services by Seel.
1.8. “Seel” has the meaning stated in the first paragraph of this Agreement.
1.9. “Seel API” means Seel’s proprietary application programming interface (including 3rd party software plugins and applications) as well as any related materials, including installation tools, sample code, source code, software libraries, keys and Documentation provided by Seel to Platform under this Agreement.
1.10. “Seel Product” means any of Seel’s proprietary products identified in this Agreement.
1.11. “Seel Product Fees” means the fees charged to Customers to purchase a Seel Product as set forth in this Agreement.
1.12. “Seel Properties” has the meaning stated in Section 2.1.
1.13. “Services” has the meaning stated in the first paragraph of this Agreement.
1.14. “Third Party Service” has the meaning stated in Section 12.1.
2. INTELLECTUAL PROPERTY.
2.1. Seel Rights. Except for the Platform Content, the Services, any component thereof, all accompanying documentation (“Documentation”), the structure, sequence, organization and code of the software used to provide the Services, and all other materials provided by Seel hereunder, including but not limited to all manuals, reports, records, programs, data and other materials, and all intellectual property rights in each of the foregoing (collectively the “Seel Properties”), are the exclusive property of Seel and its suppliers. Platform agrees that it will not, and will not permit any other party to: (a) access the Seel Properties; (b) modify, adapt, alter or translate the Seel Properties; (c) sublicense, lease, rent, loan, distribute, or otherwise transfer the Seel Properties to any third party; (d) reverse engineer, decompile, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the Seel Properties; (e) use or copy the Seel Properties except as set forth under this Agreement; or (f) publish or disclose to any third party any performance benchmark tests or analyses or other non-public information relating to the Seel Properties or the use thereof.
2.2. Platform Content. As between Platform and Seel, except as otherwise expressly provided herein, Platform will at all times remain the exclusive owner of the Platform Content. During the Term of this Agreement and a period of two months after this Agreement's termination, Platform hereby grants to Seel a non-exclusive, worldwide, royalty-free and fully paid license to use the Platform Content as necessary to provide and improve the Services, administer any Seel Product provided under the terms of one or more Addenda attached hereto and improve Seel’s related product and services offerings. In addition, Platform hereby grants Seel a non-exclusive, perpetual, worldwide, royalty-free and fully paid license to use aggregated and anonymized Platform Content (i) to improve the Services and Seel’s related product and service offerings; (ii) to create new products and services relating to the Services (including analytics services such as providing benchmarking); and (iii) to generate and disclose statistics regarding use of the Services for the purpose of marketing Seel’s products and services and for any other lawful purpose. Platform represents and warrants that it has all rights, power and authority to grant the foregoing licenses, and that Seel’s exercise of such rights, will not infringe, misappropriate or violate the rights of any third party, including any intellectual property, publicity or privacy rights.
During the Term of this Agreement and for a period of one (1) year thereafter, Platform shall maintain complete and accurate books and records to substantiate the transactions that are the subject of this Agreement, including records to substantiate the payment of all Seel Product Fees and other amounts associated with Seel Products. Seel and its designees shall have the right to inspect, copy, verify, and audit such books and records and otherwise conduct an audit, at Seel’s cost, as described herein at any time upon one (1) week prior written notice to Platform. An audit conducted by Seel or its designees may include inspection of the facilities, operations, and policies and procedures of Platform and Platform’s contractors for processing orders and shipments and other transactions related to Seel Products, which may include an inspection of Platform’s standard operations, policies and procedures as compared to those applied to Seel Products. Platform shall cooperate and shall cause its contractors to cooperate fully with Seel or its designees in connection with the audit and assist Seel, or its designees, as is reasonably required by Seel.
4. DISCLAIMERS OF WARRANTIES.
DISCLAIMERS OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AND ALL OTHER DOCUMENTATION AND MATERIALS ARE PROVIDED “AS IS” AND WITH ALL FAULTS. SEEL MAKES NO WARRANTIES WITH RESPECT TO THE SEEL PROPERTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, ACCURACY, INTERFERENCE WITH PLATFORM’S QUIET ENJOYMENT, SYSTEM INTEGRATION, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SEEL PROPERTIES IS WITH PLATFORM. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SEEL OR ITS AGENTS OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
5. LIMITATION OF LIABILITY.
IN NO EVENT WILL SEEL BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, LOST PROFITS, LOST DATA, OR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY ARISING IN ANY WAY OUT OF THIS AGREEMENT, EVEN IF SEEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL CUMULATIVE LIABILITY, RELATED TO THIS AGREEMENT, OF SEEL AND ITS SUPPLIERS SHALL BE LIMITED TO ONE THOUSAND DOLLARS (U.S. $1,000). Platform agrees that the limitations of liability set forth in this Section shall survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy. Platform acknowledges that the prices have been set and the Agreement entered into in reliance upon these limitations of liability and that all such limitations form an essential basis of the bargain between Platform and Seel.
Platform agrees to indemnify and hold Seel and its affiliates and their respective officers, directors, employees, representatives, attorneys, successors and assigns harmless from and against any claims, actions, suits, demands, causes of action, proceedings, investigations, damages, costs, expenses, liabilities, fines and losses of any kind (including reasonable attorneys’ fees and costs) arising out of or relating to Platform’s purchase, access to or use of the Services, any disputes arising between Platform and any other of Platform’s providers or partners (including but not limited to the provider of a Third Party Service), or any breach of this Agreement by Platform.
7. CONFIDENTIALITY AND DATA SECURITY.
7.1. Platform acknowledges that, from time to time, Platform will be exposed to information that is not generally known to the public and is considered confidential and proprietary by Seel (“Confidential Information”). “Confidential Information” shall include, but not be limited to, this Agreement, including any Addenda, the Seel Products, Seel API, the Documentation and all information concerning the Seel Properties, including their design, performance characteristics, feedback, and test results, and all confidential, competitively sensitive or secret business information, trade secrets, marketing information, codes, inventions, know-how and technical and financial information of Seel to which Platform has access, regardless of whether such information is marked “confidential.”
7.2. Platform (a) shall protect all Confidential Information from unauthorized use and disclosure in the same manner that it protects its own confidential information (but, in any event, using a commercially reasonable standard of care), (b) will not disclose Confidential Information to any third party except as required by law, and (c) except as otherwise expressly permitted by this Agreement, will not use such Confidential Information other than for performance of its obligations or exercising its rights under this Agreement without the prior written consent of Seel. Upon termination of this Agreement, Platform shall promptly return all Confidential Information to Seel or destroy the information, at Platform’s sole expense, except to the extent necessary for Platform to perform any continuing obligations of Platform under this Agreement or as required by law. Platform shall maintain the confidentiality and security of any Confidential Information so retained in accordance with the requirements of this Agreement and, at its sole expense, return or destroy the Confidential Information promptly once it no longer is required to be maintained.
7.3. If Platform is required by law, including by interrogatories, requests for information or other documents in legal proceedings, subpoena, civil investigative demand or any other similar process, to disclose Confidential Information, Platform shall, to the extent not prohibited by law, provide Seel with prompt written notice so that Seel has an opportunity to seek a protective order or other appropriate remedy. If such remedy is not obtained or Seel waives its right to obtain such remedy, Platform shall disclose only that portion of the Confidential Information which it is legally required to disclose, and Platform shall exercise commercially reasonable efforts to obtain reliable assurance that confidential treatment shall be accorded any Confidential Information so disclosed.
7.4. Platform shall maintain commercially reasonable safeguards to protect against the disclosure or unauthorized use of Confidential Information in its care or custody. If Platform discovers or is notified of a breach or reasonably suspected breach of security relating to Confidential Information (a “Security Breach”), Platform shall notify Seel as soon as practicable but no event later than twenty-four (24) hours after Platform’s discovery or receipt of notification of the Security Breach. Platform shall provide such information as Seel may request concerning any such Security Breach and any affected Confidential Information and persons and shall cooperate fully with Seel and its designees to investigate and mitigate the Security Breach.
8. PRIVACY OF PERSONAL DATA.
8.2. Platform agrees to provide Seel only the Platform Content that is required by the Services. Platform represents and warrants that it has provided notice to, and obtained consent from, any third party individuals whose personal data Platform supplies to Seel with regard to the purposes for which such third party’s personal data has been collected, the intended recipients or categories of recipients of the third party’s personal data, how the third party can access and, if necessary, rectify the data Platform collects about them. Platform further agrees to provide such notice and obtain such consent with regard to any third party personal data Platform supplies to Seel in the future. Seel is not responsible for any consequences resulting from Platform’s failure to provide notice or receive consent from such individuals or for Platform providing incomplete or inaccurate information.
9. TERM AND TERMINATION.
9.1. Term. This Agreement shall be effective on Platform’s first access to or use of the Services and will continue in effect until terminated in accordance with this Section 9 (such period during which the Agreement is in effect, the “Term”).
9.2. Termination. Seel may terminate this Agreement or suspend the Services at any time for no reason or any reason, including but not limited to Platform’s violation of this Agreement. Either party may terminate this Agreement for a material breach that is not cured within thirty (30) days after written notice by the other party or immediately upon written notice of termination in the event of a material breach that by its nature cannot be remedied within thirty (30) days. In addition, either party may terminate this Agreement in the event the Services produce unsustainable losses, as determined by the party suffering such losses in its sole discretion, upon fourteen (14) days prior written notice to the other party.
9.3. Effect of Termination. All Addenda in effect on the date this Agreement is terminated shall terminate simultaneously with termination of this Agreement. Upon termination of this Agreement, Platform shall immediately cease use of all Services provided under all Addenda and delete or destroy all copies of the Documentation in the possession or control of Platform, except to the extent necessary to administer Seel Products sold prior to the effective date of termination. Termination of this Agreement shall not impair either party’s then-accrued rights, obligations, liabilities or remedies. For the avoidance of doubt, Seel shall continue to provide the Services to all Customers who have purchased the Seel Product prior to the effective date of termination, and Platform shall continue to administer such Seel Products and provide Seel with all Seel Product Fees received after the effective date of termination in accordance with this Agreement, including any Addenda attached hereto.
9.4. Survival. The following sections will survive the termination or expiration of this Agreement: 2.1, 2.2, 3, 4, 5, 6, 7.1, 7.2, 7.3, 7.4, 8.1, 8.2, 9.3, 9.4, 10, 11, 12.1, 12.2 and 13 in its entirety.
Seel may develop reference materials and media relations documents regarding this Agreement and/or Platform’s usage and experience with Seel. Seel may use Platform’s name and its trademark as a reference both publicly and privately, in marketing and promotional materials, including but not limited to, press releases, newsletter articles, web site references, and e-mail. Platform shall not use Seel’s name or its trademarks for any purpose other than to perform its obligations under this Agreement without Seel’s prior written consent.
11. CONSENT TO ELECTRONIC COMMUNICATIONS.
Platform acknowledges and agrees that Seel may provide notices and other disclosures to Platform, required by this Agreement, any other agreement, or law, electronically by posting such notices or other disclosures through the Services or by emailing it to Platform at any email address provided to Seel by Platform. Such notices or other disclosures shall be considered received by Platform following the posting through the Services or twenty-four (24) hours following the email being sent to Platform, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to Platform as a paper copy.
12. THIRD PARTY SERVICES.
12.1. Integration with Third Party Services. The Services may contain features designed to interoperate with products, applications, or services not provided by Seel, including, without limitation, the products, applications and services provided by Shopify or its affiliates (collectively, each a “Third Party Service”). If required for Seel to provide the Services, Platform shall obtain access to any such Third Party Service from its provider and grant Seel access to Platform’s account(s) on any such Third Party Service, including “Collaborator Access” to the products, applications and services provided by Shopify and its affiliates. Platform also shall provide, and shall cause the provider of the Third Party Service to provide, Seel with any reasonably requested information and materials needed to integrate the Third Party Service with the Services.
12.2. Permissions; Disclaimer. If Platform chooses to use a Third Party Service with the Services, Platform grants Seel permission to allow the Third Party Service and its provider to access any data (including, without limitation, data that may constitute Confidential Information) provided to Seel in connection with the Services as required for the interoperation of that Third Party Service with the Services. Seel is not responsible for any disclosure, modification or deletion of such data resulting from access by any Third Party Service or its provider. Any acquisition by Platform of a Third Party Service, and any exchange of data between Platform and any Third Party Service or its provider, is solely between Platform and the applicable third-party provider. Seel does not warrant or support Third Party Service or other third-party products or Services. Further, Seel cannot guarantee the continued availability of any Service features that interoperate with Third Party Service, and may cease providing them without being in breach of this Agreement or entitling Platform to any refund, credit, or other compensation, if for example and without limitation, the provider of a Third Party Service ceases to make the Third Party Service available for interoperation with the corresponding Service features in a manner acceptable to Seel.
13. GENERAL PROVISIONS.
13.1. Exclusivity. This Agreement is not an agreement for exclusive dealing by Seel. Seel has the right to provide similar services to other platforms.
13.2. Service Availability. Seel performs and maintains regular database backups according to the retention policy appropriate for the particular system. Seel incorporates database and system maintenance operations and processes designed to address data consistency, indexing, and integrity requirements that also help improve query performance. Seel has implemented and will maintain commercially reasonable measures intended to avoid unplanned Service interruptions. Seel has no obligation to notify Platform in advance of planned Service interruptions. In the event of an unplanned Service interruption, Platform may contact Seel for support. The Service depends on the availability of the data from Platform and third-party providers, which Seel has no control over. Platform is responsible for making such data available that is necessary for Seel to provide the Service.
13.3. Force Majeure. If the performance of this Agreement, or any obligation hereunder, is prevented or interfered with by any act or condition whatsoever beyond the reasonable control of, and not occasioned by the fault or negligence of Seel (“Force Majeure”), Seel shall be excused from such performance to the extent of such prevention or interference.
13.4. Nature of the Relationship. In performing hereunder, both parties are acting as independent contractors and neither party undertakes to perform any obligation of the other, whether regulatory or contractual, or to assume any responsibility for the other’s business or operations. Nothing in this Agreement shall be deemed to constitute a partnership or joint venture between Seel and Platform.
13.5. Notices to Seel. Any notice or approval required or permitted under this Agreement will be in writing and will be sent by Platform via email to the following email address for Seel, or to any other address that may be designated by prior written notice given in accordance with this Section.
Attn: Bill Liu
Notice will be deemed received on the date sent by email if sent during normal business hours of the recipient and on the next business day if sent after normal business hours of the recipient.
13.6. Construction and Interpretation. All section headings are for convenience only and shall not affect the interpretation or construction of this Agreement. For all purposes of this Agreement, the words “including,” “included” and “includes” mean inclusion without limitation.
13.7. Severability. If any provision of this Agreement is held to be unenforceable, then that provision is to be construed either by modifying it to the minimum extent necessary to make it enforceable (if permitted by law) or disregarding it (if not). If an unenforceable provision is modified or disregarded in accordance with this Section, the rest of the Agreement is to remain in effect as written, and the unenforceable provision is to remain as written in any circumstances other than those in which the provision is held to be unenforceable.
13.8. Governing Law; Venue. This Agreement will be construed under the laws of the State of California other than such laws, rules, regulations and case law that would result in the application of the laws of a jurisdiction other than the State of California. Each party irrevocably consents to the exclusive personal jurisdiction of the state or federal courts located in San Francisco for any matter arising out of or relating to this Agreement. Each party hereby submits to the jurisdiction of these courts, acknowledges that venue is proper in such courts, agrees to file all pleadings in such courts, and waives any objection to venue there. THE PARTIES HEREBY WAIVE THE RIGHT TO TRIAL BY JURY IN ANY LITIGATION ARISING OUT OF OR RELATING TO THIS AGREEMENT.
13.9. Entire Agreement; Modification. This Agreement, including any authorized Addenda and exhibits thereto, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior writings and understandings, including any prior agreements or instruments between the parties, if any. This Agreement may not be modified by Platform except by written agreement of Seel. Seel reserves the right to discontinue or modify any aspect of the Services, including any Seel Product, and/or modify this Agreement, including by imposing new or additional terms or conditions, at any time by posting such modification on Seel’s website at https://app.seel.com/files/return_assurance/merchant/terms.html. Any such modification will be effective immediately and incorporated into this Agreement upon posting by Seel. Platform’s continued use of the Services will be deemed acceptance thereof.
13.10. Assignment. Platform may not assign any of its rights or obligations under this Agreement or delegate its performance under this Agreement to any third party without obtaining Seel’s prior written consent. Any purported assignment or delegation in violation of this Section is void. Subject to the foregoing, this Agreement will be binding upon, and inure to the benefit of, the parties, their successors, and their permitted assigns.
13.11. Waiver. No failure or delay by Seel in exercising any right, power or privilege under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other exercise thereof or the exercise of any other right, power or privilege. No provision hereof or right under this Agreement may be waived by Seel except by a separate writing executed by an authorized representative of Seel, which writing expressly waives an identified portion of this Agreement.
Buyer Protection Addendum
Seel has developed a proprietary Buyer Protection product (the “Buyer Protection”), which covers online purchases that are delayed in delivery shall be offered on the Platform Website in accordance with the terms and conditions of the Agreement, including this Addendum. The effective date of this Addendum shall be the date on which Platform first accessed or used the Services for the Buyer Protection
Capitalized terms not defined in this Addendum shall have the meanings stated in the body of the Agreement. If there is any conflict between this Addendum and the body of the Agreement, this Addendum shall control.
2. HISTORICAL ORDER AND SHIPPING DATA.
Platform shall provide Seel with such historical order data and shipping data as Seel may reasonably request from time to time in connection with the Services provided under this Addendum.
3. BUYER PROTECTION OFFER.
Offer of Buyer Protection. Seel shall offer the Buyer Protection to Platform’s Customers for all eligible items identified within the Services as Buyer Protection Products (“Buyer Protection”). The ultimate eligibility of items for the Buyer Protection offer shall be determined by Seel in its sole discretion.
4. BUYER PROTECTION FEE.
Seel may charge each Customer who elects to purchase the Buyer Protection a fee, as determined by Seel in its sole discretion. Platform acknowledges and agrees that the Buyer Protection Fee may vary from product to product, transaction to transaction, and Customer to Customer in accordance with Seel’s proprietary pricing methodology. The Buyer Protection Fee is non-refundable unless the Customer’s order is canceled prior to shipment or Seel elects in its sole discretion to provide a refund.
Platform shall administer the Buyer Protection in accordance with the following standards:
A. Integration Into Platform Website. Platform shall integrate, or permit Seel to integrate, the Buyer Protection into the Platform Website via the Seel API in accordance with the Documentation provided by Seel so that Customers may purchase the Buyer Protection through the Platform Website during the checkout process for all eligible items. Seel shall provide Platform with access to the Seel API following the effective date of this Addendum consistent with Seel’s then-standard policies and procedures. Platform shall permit Seel to embed one or more pixels on the Platform Website in connection with offering the Buyer Protection. Seel may change the format, appearance or content of the Buyer Protection information and interface displayed to Customers on the Platform Website from time to time in its sole discretion, and Platform shall grant Seel such access as is required to make such changes.
B. Collection and Remission of Buyer Protection Fees. Platform shall collect the Buyer Protection Fee and any associated sales, use or other taxes from each Customer who purchases the Buyer Protection at the time of sale and shall remit by agreement all Buyer Protection Fees and any associated sales, use or other taxes to Seel. The Customer shall pay the entire Buyer Protection Fee and any associated sales, use or other taxes.
C. Product Information. Platform shall permit Seel to collect Product Information in the course of offering and administering the Buyer Protection. Seel shall be the sole owner of Product Information; provided, however, any information that is both Product Information and Platform Content shall be jointly owned by the parties. “Product Information” means information about Customers who purchase the Buyer Protection that Seel deems necessary to offer and administer Buyer Protection and data collected from the administration of Buyer Protection, including customer name, shipping address, phone number, date of purchasing Buyer Protection, information of the order that they purchase Buyer Protection for, and information on order shipment and delivery dates, testing practices, data collected through Seel’s pixel embedded on the Platform Website, and such other information as Seel may reasonably specify. Product Information does not include information that (a) is or becomes generally available to the public, other than as a result of disclosure by Platform in violation of this Addendum; (b) becomes available to Platform from a third party, provided that such third party, so far as Platform is aware, does not have a contractual, legal or fiduciary obligation of confidentiality to Seel any other person with respect to such information; or (c) has been independently developed by Platform or its contractors without reference to any Product Information.
6. PLATFORM GOOD FAITH ADMINISTRATION OF BUYER PROTECTION.
Platform shall not purchase and shall not permit any of its employees, agents or contractors to purchase the Buyer Protection and shall at all times act in good faith in performance of its obligations under this Addendum.
7. PLATFORM CUSTOMER SERVICES AND SUPPORT.
Platform shall provide a single point of contact for Seel to forward Customer inquiries and complaints relating to Platform’s services. Platform shall respond within twenty-four (24) hours to inquiries and requests from Seel regarding any issues relating to Platform’s services. Platform shall be solely responsible for responding to and resolving all Customer inquiries and complaints regarding Platform’s services. Platform shall maintain commercially reasonable resources for handling Customer inquiries and complaints and shall process and respond to all such inquiries and complaints in a diligent and timely manner in accordance with commercially reasonable standards.
If as the result of any audit conducted by Seel or its designees of Platform’s books, records or operations, Seel determines that Platform has underpaid any amounts due to Seel under this Addendum, Platform shall reimburse Seel the amount of any underpayments and pay Seel a penalty equal to 20% of the total underpayment.
9. LICENSE TO ACCESS AND USE SEEL API.
A. Grant. Subject to the terms and conditions of this Addendum, Seel hereby grants to Platform a limited, nonexclusive, nontransferable license to: (i) access and use the Seel API, during the Term, solely to make the Buyer Protection available to Customers via the Platform Website; and (ii) use and reproduce a reasonable number of copies of the Documentation for internal use in order to support Platform’s use of the Seel API. Seel grants the Platform this license on a royalty-free basis.
B. Acceptable Use. Platform shall use the Seel API solely in accordance with the Documentation, and Platform acknowledges and agrees that Seel may (but have no obligation to) use automated, technical or other means to monitor use of the Seel API and Services. Except as otherwise explicitly provided in this Agreement or as may be expressly permitted by applicable law, Platform will not, and will not permit or authorize its affiliates or third parties to: (a) rent, lease, or, except as explicitly set forth in this Agreement, otherwise permit third parties to use the Seel API or Documentation; (b) use the Seel API to provide services to third parties that violates any law, regulation, ordinance or code; (c) circumvent or disable any security or other technological features or measures of the Seel API or the Services, or attempt to probe, scan or test the vulnerability of a network or system, or to breach security or authentication measures; (d) upload or provide for processing any information or material that is illegal, defamatory, offensive, abusive, obscene, or that violates privacy or intellectual property rights of any third party; (e) use the Seel API to harm, threaten, or harass another person or organization; or (f) send, store, or distribute any viruses, worms, Trojan horses, or other disabling code or malware component harmful to a network or system. Platform will neither alter nor remove any trademark, copyright notice, or other proprietary rights notice that may appear in any part of the Seel API or Documentation and will include all such notices on any copies. Platform will be directly and fully responsible to Seel for its affiliates and third party users’ conduct and any breach of this Agreement by them. Seel reserves the right to deactivate, change, or require Platform to change Platform’s user ID and any custom or vanity URLs, custom links, or vanity domains Platform may obtain through the Service or Seel API for any reason or for no reason. Seel may exercise such right at any time, with or without prior notice.
10. BETA VERSION AND FEEDBACK.
If Platform wishes to utilize an evaluation “beta” version of the Seel API and other Services provided by Seel in connection with offering the Buyer Protection, and Seel makes a beta version of the Services available to Platform, the following shall apply: Platform understands and agrees that the Services represent a beta test version of unreleased software and services that may contain bugs, defects, and errors. In exchange for the licenses granted to Platform to use such software and products, Platform agrees to use good faith efforts to test, use, and evaluate the Services in live operations, and to promptly report to Seel, either orally or in writing, any errors, problems, defects, or suggestions for changes and improvements to the Services (collectively, “Feedback”). Platform acknowledges and agrees that all Feedback and all intellectual property rights therein are the exclusive property of Seel, and hereby assigns to Seel, all right, title and interest to any and all Feedback. Without limiting the foregoing, Seel may incorporate Feedback into its products and services and Platform will gain no rights in such products or services by virtue of having disclosed Feedback. Platform agrees and acknowledges that the products and services incorporating such Feedback will be the sole and exclusive property of Seel, and Platform will gain no right, title or interest in or to the Services, Documentation or any Seel products by virtue of Platform’s provision of Feedback to Seel or for any other reason.
11. CONFIDENTIALITY AND SECURITY.
i. The parties agree Product Information is confidential and proprietary to Seel. Platform shall use Product Information solely for the purpose of performing its obligations under this Addendum and shall not disclose Product Information to any person other than as permitted by this Addendum. Platform shall not disclose Product Information to any third party.
ii. If Platform is required by law, including by interrogatories, requests for information or other documents in legal proceedings, subpoena, civil investigative demand or any other similar process, to disclose any Product Information, Platform shall, to the extent not prohibited by law, provide Seel with prompt written notice so that Seel has an opportunity to seek a protective order or other appropriate remedy. If such remedy is not obtained or Seel waives its right to obtain such remedy, Platform shall disclose only that portion of the Product Information which it is legally required to disclose, and Platform shall exercise commercially reasonable efforts to obtain reliable assurance that confidential treatment shall be accorded any Product Information so disclosed.
iii. Upon termination of this Addendum, Platform shall return or destroy all Product Information at its sole expense, except to the extent necessary to perform Platform’s obligations with respect to Buyer Protection sold prior to termination. Notwithstanding the foregoing, Platform may retain Product Information as required by law. Platform shall maintain the confidentiality and security of any Product Information so retained in accordance with the requirements of this Addendum and, at its sole expense, return or destroy the Product Information promptly once it no longer is required to be maintained.
B. Data Security. Platform shall maintain commercially reasonable safeguards to protect against the disclosure or unauthorized use of Product Information in its care or custody. If Platform discovers or is notified of a breach or potential breach of security relating to Product Information (a “Security Breach”), Platform shall notify Seel as soon as practicable but no event later than twenty-four (24) hours after Platform’s discovery or receipt of notification of the Security Breach. Platform shall provide such information as Seel may request concerning any Security Breach and any affected or potentially affected Product Information and shall cooperate fully with Seel and Seel’s designees to investigate and mitigate the Security Breach.
12. SUSPENSION OF SERVICES.
Seel may suspend the Services provided under this Addendum at any time at Seel’s sole discretion.
A. Right to Terminate this Addendum. Seel may terminate this Addendum at any time with or without cause upon written notice to Platform.
B. Termination if Agreement is Terminated. If the Agreement is terminated, this Addendum shall terminate simultaneously with termination of the Agreement.
C. Effect of Termination. Upon termination of this Addendum, Platform shall immediately cease use of all Services provided under this Addendum and delete or destroy all copies of the Documentation provided in connection with this Addendum in the possession or control of Platform, except to the extent necessary to administer Buyer Protection sold prior to the effective date of termination. Termination of this Addendum shall not impair either party’s then-accrued rights, obligations, liabilities or remedies. For the avoidance of doubt, Seel shall continue to provide the Services described in this Addendum to all Customers who have purchased Buyer Protection prior to the effective date of termination, and Platform shall continue to administer such Buyer Protection and provide Seel with all Buyer Protection Fees received after the effective date of termination in accordance with this Addendum. Termination of this Addendum will not affect any other Addendum in effect between Seel and the Platform. The following Sections of this Addendum shall survive termination: 3.B, 5.B, 5.C, 5.D, 5.E, 6, 7, 8, 9.B, 10, 11, 12 and 13.